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Do you know how to contact a librarian for assistance?:

Use my Online Library Account?

Using Your Online Library Account You can use your online account to view materials checked out on your account, renew materials, or to change your PIN.

 

Getting your initial PIN You will need your PIN to access the “My Account” area of the catalog. To get your initial PIN, stop by the All Services Desk with your Drake ID, email your request to the circulation mailbox , or submit your request via our form. Please note that our privacy policies do not allow us to give PIN information over the phone. Once you have your PIN, go to the Library Catalog and select the “My Account” link. You can now choose to review your account, renew materials, or change your initial PIN. Changing your PIN You may choose any combination of letters and numbers for your PIN. We strongly recommend that you do not use a secure PIN such as your banking or Drake University PIN, because Library staff and student workers will be able to see your PIN in certain screens. Reviewing your account The “review my account” screen displays all the items currently charged to your account, their due dates, and the amount of any fines you may owe. Please note that our system does not allow renewal from this screen. To get to the “renew my materials” screen, back up two screens to the screen that allows you to choose whether to review your account, renew materials, or change your initial PIN. We apologize for the inconvenience. Renewing items In the “renew my materials” screen you can choose whether to select individual items for renewal or to “renew all.” Once you have clicked the “renew selected items” button near the bottom of the screen, the new due date will display. A renewal failure message will display for any items that cannot be renewed. You can find our policies regarding renewal limits in the Library Policies section.